Payment methods Which payment methods are accepted on the Air France website?
Several different payment methods may be used on our website. The payment methods available to you may vary depending on the amount of time before your trip and whether you use the website or mobile app.
Secure and confidential payment
When you submit a payment on our website, your payment data is encrypted and transmitted via a secure connection. The encryption of information transmitted online is performed depending on the browser used, according to the highest standards (TLS 1.2).
Some transactions are processed through our partner Global Collect. Your payment data is transmitted to Global Collect via a secure connection and for the sole purpose of processing your requested payment. Your data is never communicated to third parties or used for commercial purposes.
Payment methods Debit and credit cards
We accept the following payment cards: American Express, AIR FRANCE KLM – AMERICAN EXPRESS, Diners Club, JCB, Maestro, Mastercard, Visa, Visa Electron and UATP / AirPlus. Please note: Credit card payments are subject to 2% of the total amount including fares, surcharges, and taxes (with a maximum of 1,500 yen) will be added as a bank fee. From June 1, 2021 onward, the same fee will be charged for payment by debit card as for payment by credit card. Payments made by Visa, Mastercard or Maestro may be subject to 3DSecure payment authentication
Electronic payment service by "PayPal" is currently suspended due to system failure. Please use other payment methods. We apologize for the inconvenience and appreciate your understanding. PayPal's digital wallet, available on the mobile site and the Air France app, allows you to pay for purchases online. You must have a PayPal account to use this payment method. Payment instructions When paying for your booking, please select PayPal as your payment method. You will then be redirected to the PayPal website, where you can log in using your e-mail address and password. As soon as payment is confirmed, your account will be charged for the total amount. Once your bank indicates that the transaction is complete, we will send you your e-ticket by e-mail. This process generally takes less than 1 hour.
You can pay by bank transfer if you book your trip at least 16 days before your departure date. Your bank may apply a bank transfer fee. Please contact your bank for more information concerning the amount of this fee. Depending on your country or region, payments made by bank transfer may be processed by our partner Global Collect or by Air France directly. Payment instructions During the reservation process, we provide the bank information needed to process your bank transfer, including the IBAN and BIC codes for the receiving bank account. You must proceed with payment within 3 days of booking your trip so we receive your payment in time to guarantee your reservation. To request a bank transfer, you must do the following:
- Use your bank's online banking service (if your bank offers online bank transfers)
- Complete a bank transfer request form at your bank
Depending on your country, please indicate the reference number (12-digit code located on the payment confirmation page and in the confirmation e-mail) or the reservation number in the payment instructions. This information helps us link the payment to your reservation. As soon as we receive your full payment, we will send you an e-mail containing your e-ticket. International bank transfers may be subject to additional bank charges. Bank transfer times may also exceed the ticketing time limit. Please contact your bank for more information. We cannot accept the payment by bank transfer in the period 29th December, 2020 ~ 4th January, 2021. Please use alternative payment methods other than the bank transfer in above mentioned period.
You can use a voucher issued in another currency than the currency of your booking. Payment instructions When paying for your booking, enter your voucher number in the field provided. You can use several vouchers for the same booking. Validate each voucher by clicking on "Add". The amount of your voucher will be automatically deducted from the total amount to be paid. If the amount of the voucher is greater than the price of the ticket, the remaining amount will be credited to a new voucher. Please note:
- Vouchers are non-transferrable and must be issued in the same name as the name indicated in the reservation.
- Each passenger may use up to 2 vouchers per reservation within a limit of 3 vouchers per reservation file.
- Vouchers may be used to pay for flight options in the “Your Reservations” area, after purchasing a ticket.
- Vouchers issued by KLM are accepted.
- Vouchers issued in any currency are accepted.
Due to system failure, the "Convenience Store Payment" service is currently temporarily suspended. Please use other payment methods. We apologize for the inconvenience and appreciate your understanding. You can pay in cash using your local Konbini network. Konbini enables you to pay for your ticket in cash at a Konbini location (or convenience store), ATM or Japan Post Bank. Processing fees apply. You can pay by Konbini if you book your trip at least 16 days before your departure date. Payment instructions During the booking process, please provide all required information first. You will then see a confirmation page containing instructions on how to finalize your payment and a link to the Konbini form. You must print this form, as it contains the references needed to process your payment. Once your payment is confirmed, we will send you an e-mail containing your e-ticket.