Missing or damaged baggage, missing item
Is your baggage missing or delayed? Rest assured that our teams are working hard to deliver your baggage as soon as possible. We thank you for your patience and apologize once again for the inconvenience caused.
Declare missing baggage
We offer 2 options to declare missing baggage, depending on your arrival airport: online within 48 hours after arrival or at the AIR FRANCE KLM baggage office before leaving the airport.
Declare a missing bag online
You can declare a missing bag by filling out the form below, or via the Air France app within 48 hours of your flight's arrival. To do so, please locate your baggage receipt. Where can you find my baggage receipt? - If you checked in at the airport, your receipt was given to you by one of our agents at the drop-off area. - If you printed out your baggage tags and boarding pass at home, your receipt number will be located on the Baggage Receipt page and on the confirmation email that was sent to you. Add the receipt number to the online form. You will receive a claim number once you have submitted your request. Keep your claim number close to track the status of your request. Please note that certain airports do not allow you to declare a missing bag online.
Declare a missing bag at the airport
If you have not yet left your arrival airport, please go to the AIR FRANCE KLM* baggage office. Before you leave the aiport, make sure to fill out a document called a Property Irregularity Report (PIR). You will receive a claim number after you have submitted your request. Keep your claim number close to the track the status of your baggage search. * Or a representative.
Track your request
Claims on necessity purchases
What to do if your baggage has not been found?
If your baggage has not been found within 21 days of your request, the items you have inventoried will serve as the basis of your compensation.* This procedure is automatically triggered. Your compensation amount can be up to €1,607 (maximum amount set by the Montraeal Convention) upon presentation of receipts (invoices, proof of purchase). Please note : you can delcare the value of your items if it exceeds the maximum compensation amount (€1,607*) when you check in your baggage. You will need to pay an additional fee to increase the predicted compensation amount. *Compensation is expressed in Special Drawing Rights (SDR), the unit used by the International Monetary Fund (IMF): 1,288 DTS correspond approximately to €1,607. This amount is subject to currency fluctuations.
Lost and found
Have you lost or found a personal item in an Air France aircraft or lounge?
Do you need additional help after submitting your missing baggage request? Contact the baggage office at your arrival airport or customer service in your country of residence.