General Conditions of Sale of the "La Première Airport Experience" Option on flights departing from Terminal T2E - Paris-Charles de Gaulle
In the present General Conditions of Sale, unless otherwise indicated from the specific context, the expressions and terms below shall be defined as follows: "Air France": Société Air France, a limited liability company incorporated under French law, with its registered office at 45 rue de Paris, F-95747 Roissy CDG Cedex, France, and registered with the Registry of Commerce and Companies of Bobigny under the number 420 495178.
"Business Cabin": area aboard the aircraft for customers who have purchased a Business fare ticket.
"La Première Cabin": area aboard the aircraft for customers who have purchased a La Première fare ticket.
"Customer": An individual person of legal age, who has subscribed to the "La Première Lounge Suite + Exclusive Airport Experience" Option. . "General Conditions of Sale or 'Conditions' or 'Presents' ": the present conditions defining the conditions or purchase of the "La Première Airport Experience" Option. "Long-haul": Flights between Europe and Asia, Oceania, Africa (outside of North Africa), North or South America, the Middle East, or the Indian Ocean.
"La Première Airport Experience" Option: the present conditions defining the conditions of purchase of the La Première Airport Experience Option.
The "La Première Airport Experience" Option is a service that can only be purchased according to the following conditions of sale:
- The aircraft used for the Long-haul flight for which the Customer has purchased a Business cabin ticket does not have a La Première cabin and
- The Customer has traveled in the La Première cabin in the 12 months preceeding their trip.
Also excluded are destinations on long-haul flights operated by another airline via a La Première-equipped destination.
By purchasing the "La Première Airport Experience" Option, the Customer benefits from the following services at Terminal 2, Hall E at Paris-Charles de Gaulle airport on the day of their departure: - An private ground journey which includes:
- Welcome by a La Première agent at door 17 of Terminal 2, Hall E at Paris-Charles de Gaulle airport
- Baggage transfer to the La Première vestibule (check-in area reserved for customers with a La Première Cabin ticket)
- Transfer by private luxury sedan to the La Première lounge
- Assistance with travel formalities: Identity check, baggage check-in, etc...
- Private airport experience: Passage through a security checkpoint dedicated to La Première customers, passage through a dedicated border checkpoint within the La Première Lounge.
- Transfer to the plane from the lounge in a private luxury sedan at boarding time.
- Access to the La Première lounge with:
- Alain Ducasse dining area, including an à la carte menu and a selection of wines and champagnes, as well as hot and cold drinks,
- Sisley treatment area, subject to availability,
- A relaxation area
- Free WiFi access
- Bathrooms/Showers
Subject to the conditions indicated in Article 2 hereof, the "La Première Airport Experience" Option can be reserved for €990 including tax per person. Reservations can be made via call centers and at the airport with a La Première team agent, subject to availability. Unaccompanied minors cannot subscribe to the "La Première Airport Experience" Option.
4.1 The Customer can pay for the "La Première Airport Experience" Option using one of the payment methods offered on the Websites. 4.2 Payment for the "La Première Ground Experience Option" can be made in Miles, where applicable.
The "La Première Airport Experience" Option is associated with an Air France flight number and must be used on the day of departure of the flight for which the Customer has purchased the "La Première Airport Experience" Option. The "La Première Airport Experience" Option is subject to availability.
6.1 The Option offered to the Customer is personal and non-transferable. Once the "La Première Airport Experience" Option is purchased by a Customer, it is neither modifiable, nor exchangeable, nor refundable in cash or by Miles credit except in the cases provided for in Article 6.2. 6.2 The Customer who has purchased the "La Première Airport Experience" Option can only be refunded the Price of the Option in the following cases:
- The flight for which the Customer has purchased the Option is canceled, modified or delayed,
- Following a voluntary flight change made by the Customer, the Option is no longer available (Long-haul flight equipped with a La Première cabin)
Air France shall not be liable and shall not be deemed to have failed in its obligations in the event of non-performance of all or part of the services covered by the present contract due to a case of force majeure as defined or interpreted by French law. In such a case, the Customer shall not be entitled to any indemnity, interest, or compensation for any direct or indirect loss suffered as a result of the failure to provide services.
Air France reserves the right to alter these General Conditions of Sale at any time. Subscriptions to the Option will be subject to the General Terms and Conditions of Sale in force at the time of booking, unless a change to these General Terms and Conditions of Sale is required by law or governmental authority (in which case this change will also apply to all orders already placed).
The present General Conditions of sale are governed by French law. In the event of litigation, the French courts will have exclusive jurisdiction, unless otherwise indicated in the General Conditions of Sale.